At Print Jet, we are committed to providing quality products and excellent customer service. We understand that sometimes a product may not meet your expectations or may require a return or refund. This Return and Refund Policy outlines the conditions under which returns and refunds can be processed. Please read this policy carefully before making a purchase.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

• Condition of the Product: The item must be unused, in its original packaging, and in the same condition as when you received it.
• Timeframe: You must initiate the return within 30 days of the original purchase date.
• Proof of Purchase: A valid proof of purchase (order number, receipt, or invoice) is required to process the return.

2. Non-Returnable Items

Certain items are non-returnable, including:

• Opened or Used Products: Any product that has been used or altered after delivery.
• Custom or Personalized Items: Products that have been customized or personalized to your specifications.
• Clearance or Final Sale Items: Products marked as clearance or final sale are not eligible for return or refund.
• Consumables: Ink cartridges, paper, or other consumable items that have been opened or partially used.

3. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us: Email our customer support team at support@printjett.com with your order number, the reason for the return, and any supporting documentation (e.g., photos of the product if damaged).
2. Return Authorization: Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
3. Packaging: Carefully package the item in its original packaging, including all accessories, manuals, and any other items originally included.
4. Shipping: Send the item back to us using the shipping method provided in the return instructions. You are responsible for the shipping costs associated with returning the item, unless the return is due to an error on our part (e.g., incorrect or defective item).

4. Refunds

Once we receive your returned item, we will inspect it to ensure it meets the return eligibility criteria. Upon approval, the refund will be processed as follows:

• Original Payment Method: Refunds will be issued to the original payment method used during the purchase. It may take 5-7 business days for the refund to appear in your account, depending on your payment provider.
• Partial Refunds: In some cases, only partial refunds may be granted (e.g., for items not in their original condition, missing parts, or damaged items).
• Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error (e.g., you received an incorrect or defective item).

5. Exchanges

If you need to exchange an item for a different model or product, please follow the return process outlined above and place a new order for the replacement item. Exchanges are subject to product availability.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@printjett.com with your order number and photos of the damage or defect. We will arrange for a replacement or refund at no additional cost to you.

7. Cancellation Policy

You may cancel your order before it has been shipped. Once the order has been shipped, it cannot be canceled, but you may initiate a return following the guidelines in this policy. To cancel an order, please contact us as soon as possible at support@printjett.com.

8. Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact us at:

     Print Jet

      Email: support@printjett.com